Can it be added to a site you did not build?

Yes. It can be applied to sites Musign did not build. It is not a one-line script install: we look at your current site and build it to fit, so the scope of work varies by site.

What happens when the chatbot answers wrongly?

It is set not to invent anything that is not in its material and to point to the contact page instead. If it answers a question wrongly, confirm the right answer in the admin screen and the chatbot answers from it next time.

Can enquiries reach our existing systems?

We integrate delivery by email or into your internal systems. The method depends on the interfaces the receiving system exposes.

Website Chatbot | Musign m-Chat - a patented AI support chatbot

How we build it

Patented, and ours

The patent was registered in September 2024. It covers the way an operator sets up and manages the chatbot: its name, button image and greeting. Musign built the chat window and the admin tools, so they can be adjusted to your site structure and design. Answers are written by an OpenAI language model.
Enquiries by type

Visitors choose the type of enquiry, such as a project request or a job application, and leave their details. The enquiry reaches your team by email or in your internal systems, and project requests can go to different people depending on the service chosen.
Answers grounded in your own content

It finds the parts of your company profile, service pages and confirmed Q&A that match the question and answers from them. It does not invent prices or contact details and points to the contact page instead. Follow-up questions continue the same conversation.

How it runs

01
Collect questions

We gather the enquiries that actually come in most often.
02
Answer design

We set what the chatbot answers and which questions it sends to the contact page.
03
Deployment

We attach it to the site and style it to the brand.
04
Improvement

Confirm the right answer from real conversation logs, and the chatbot uses it from then on.

Related projects

m-Chat is also running on Musign's own site at musign.net.

See all projects

Frequently asked questions

Can it be added to a site you did not build?: Yes. It can be applied to sites Musign did not build. It is not a one-line script install: we look at your current site and build it to fit, so the scope of work varies by site.
What happens when the chatbot answers wrongly?: It is set not to invent anything that is not in its material and to point to the contact page instead. If it answers a question wrongly, confirm the right answer in the admin screen and the chatbot answers from it next time.
Can enquiries reach our existing systems?: We integrate delivery by email or into your internal systems. The method depends on the interfaces the receiving system exposes.